Category Archives: All

In the last six months we have received some great questions! In order for our customers to receive the best information and most accurate quotes we encourage everyone to give very detailed descriptions of the materials you would like us to buy and refine. Even things that you may not think are significant can indicate what kind of material you have and what the grade is. Here are the main elements we take into account when people ask questions about their materials.

1. Type of Metal – of course the type of precious metal your items contain is the main indicator of how much they are worth refined.
2. Markings/Hallmarks – these are especially important on sterling silver sets and flatware. Always try and indicate if these items are marked with the word ‘sterling’, 925 or 800. 925 silver is 92.5% silver, where as 800 silver is only 80.0% silver.
3. Weight – there is a very big difference between the weight of items before they are refined and then the weight of the actual precious metal contained in items. We try and estimate only on the value of the precious metal content. So account for the fact that 40 lbs. of material is not the same as 40 lbs. of pure silver.
4. Quantity – the amount of precious metal you have to refine is important because often times we can offer you a higher return on larger amounts of material. This is because it is more energy efficient to process large amounts of material at once than several smaller quantities at different times.

On our Submit Your Question Form, there is an image upload capability where you can send us a photo of the items you wish to refine.

As always, let us know if you have any questions.

It seems like many media sources are conducting investigative reports on the cash for gold business. This is due to the many customer complaints about companies such as the one highlighted on Good Morning America this morning – Cash4Gold. Our goal with this blog is to help people become more educated consumers in this industry that historically has not always been the most trustworthy. With these huge operations you really have no idea who is giving you your quote or who is actually melting and refining the material. We recommend getting to know the people you work with either by giving them a call or sending them an email.

The consumer alert from Good Morning America highlighted the fact that some companies will only give 11%-29% of the gold’s value back to their customer. Also that these companies do not want the public educated on the gold buying because they thrive on people’s ignorance towards measurements and value. Here are some things to take into account when choosing a company to work with.

• Check out the company’s endorsers. If they are a member of the BBB, look at their rating and you can also see if they have had any recent customer complaints.
• Look to see if they have an actual business location, so they are not some guy working out of his basement. If they don’t look reputable, then chances are they probably are not.
• Get the on the phone. Because each piece of gold is different, each estimate will be different as well. This will allow you to ask any questions you have, establish a relationship with your dealer and give you an indication of what your customer service will be like.

Good Morning America also commented on gold parties which are becoming more popular. Remember that you don’t have sell your gold to the operator. We recommend getting some estimates either online or locally before you attend. That way you will have some idea of what your material is worth beforehand.

Did anyone else see the Today Show? We would love to hear your comments or questions.

Do you have a facility in TN? Can you evaluate and process large orders? Do you buy and what is the process and how long does this take? – From Roger in Knoxville, Tennessee

Hi Roger,

We have a representative in the Tennessee area but not a facility. Our facility in Missouri can handle large orders. We can take shipments by the ton. With three thermal oxidation processors and three large-scale R4-B rotary furnaces, there is almost no job involving precious metal too large for us to handle.

For large volumes of material we can work with you directly and arrange shipping and/or transportation. For large orders we like to speak with our customers so we both have a better idea about the job we are dealing with. Then we can more accurately estimate how long it will take to process and what the payout will be. Sometimes it is better to send a sample that we can test before refining. Let us know what kind of material you have, and then we can talk about dollar estimates and times.

Visit our website to find out more about our precious metal refining facility.

I have some 10lbs of electrical contacts, some of which are 1inch square X1/8 inch thick. Are these worth refining? From Jesse in Springfield, Missouri

Hi Jesse,

We would offer between $10-$15 per pound of silver-bearing electrical contacts depending on the quality and silver content. Keep in mind that the amount of silver in electrical contacts can vary and we won’t be able to determine an exact amount until they are at our facility, tested and refined.

If they do contain a significant amount of silver, then they would be worth it to send to a silver refiner like Arch Enterprises.

I have a large quantity (about 40+ lbs.) of sterling and 925 silver jewelry. And I have over 1000 dwts of clean scrap gold (no stones). Also let me know if there are any other hidden charges.  From Betty

Hi Betty,

We pay 75% for sterling silver and between 80-90% and sometimes more for large quantities of gold. For those of you that are unfamiliar with “dwts,” this is a unit of measurement used in the industry that is an abbreviation for pennyweight. You might also see “pwt” or “PW” used. Pennyweight is a unit of mass which is the same as 24 grains, 1/240th of a troy pound, 1/20th of a troy ounce, approximately 0.055 ounces or approximately 1.555 grams. We have a previous blog post about other precious metal terms.

It sounds like you may have encountered some other dealers or refineries with hidden charges. With Arch Enterprises all you pay for is shipping. For consumers items like jewelry, we will review your material and mail payment to you in 3 business days or less after the material is received. There are no hidden charges!